Thousands of NMB clients have been unable to access any banking services since last Monday and are threatening to switch to a different bank.
A teacher, who requested anonymity, shared that the bank’s service failure over the Easter holiday had forced them to consider changing banks.
They were unable to purchase airtime, pay for anything, or access any of their funds during this time, which was a very frustrating experience.
“It is disappointing that I could not buy airtime, pay for anything, and spent the whole Easter holiday without any money.
“Imagine, I am going to change my bank,” said an anonymous teacher.
Another client has just a few words.
“This bank is rubbi**,” he said.
The bank has announced that it is migrating to new systems.
“Exciting news! We’re migrating to our new Core Banking System between 28 March and 1 April and some services may be affected.
“Apologies for any inconvenience,” read a message from the bank.
Due to a shortage of hard cash, people rely on swiping and transfers nowadays.
Story by Lovemore Masunungure
